Frequently Asked Questions

1. What are the Payment Options?

• Credit/Debit Card:
You can securely place an order using your credit or debit card via avensis-beds.co.uk.

• Bank Transfer:
Select the "Pay by Bank Transfer" option at checkout. Please ensure that you include your order number and customer name in the transfer description. Transfers are typically approved within 2 business days.

Transfer Details:

  • Recipient: AVENSIS INTERNATIONAL COMMERCE UK LIMITED
  • Account Number: 69852918
  • Sort Code: 23-14-70

• Cash on Delivery:
We do not offer a cash-on-delivery option for security reasons.

2. Is it Safe to Pay by Credit Card at avensis-beds.co.uk?

Yes, we use ShopifyPay, one of the world's leading secure payment providers. All transactions are protected with SSL certification, ensuring your card information is encrypted and securely processed.

Additionally, 3D Secure payment is supported, providing an extra layer of protection where banks send a confirmation code via SMS for secure authorization.

3. How Do I Track My Order?

Orders placed on weekdays are shipped on the same day. Once dispatched, you can track your order in the "My Orders" section under the "My Account" menu.

4. Is There a Delivery Fee?

No, all orders come with free delivery.

5. Delivery Details & Important Information

We deliver through trusted carriers such as DPD, UPS, and DHL.

What to Check During Delivery:

  • Inspect the product package for any visible damage.
  • If damage is found, do not accept the delivery. Request a "Damage Assessment Report" from the carrier and inform us immediately.

6. My Order Didn't Arrive on Time—What Should I Do?

If your order is delayed, please contact us. We will investigate the issue and provide a solution or assist you with a return request.

7. How Do I Assemble My Product?

Our products are designed for easy assembly.

  • All necessary parts and installation manuals are included in the package.
  • If you require additional assistance, we offer remote phone support for professional guidance.

8. After-Sale Support & Warranty

All products purchased from avensis-beds.co.uk come with a 2-year warranty. We are always here to assist you in case of any issues.

9. I Changed My Mind—How Do I Cancel My Order?

If you wish to cancel your order, please contact our customer service within 1 business day to cancel or exchange it for free.

10. What is the Return Policy?

We offer a 30-day hassle-free return policy.

Return Process:

  • Contact us to request a return.
  • We will provide a return label and schedule a convenient collection time.
  • A full refund will be issued once the product is received in its original condition and packaging.

Contact Information:

AVENSIS INTERNATIONAL COMMERCE UK LIMITED
17 Green Lanes, London, United Kingdom, N16 9DT
📞 +44 (0) 7888 869838